We've retired our name.

New name, same focus on serving you.

Banking

After joining the Challenger Group over a year ago, we're excited to say that the transition is complete and MyLife MyFinance is now called Challenger.

As you can see, we've had a bit of a makeover. But that's it. Our team is here for you - same as ever.

Changing our name hasn't changed our focus on serving you - or how you bank with us. Your Internet Banking Service, mobile app, cards and accounts will work just as they do today, with no need to change your password and login details either.

You may have some questions though, so we've developed this page, and some Frequently Asked Questions (FAQs) to help answer them.

Your services

  • You’ll be able to use your banking products and services the same way you always have.

  • Your savings accounts and Term Deposits continue to be protected by the Australian Government’s Financial Services Claims Scheme up to $250k. Please visit fcs.gov.au if you’d like more detail. 

  • The online banking and mobile app haven’t changed - they just look different. Keep using them for all your banking needs, such as viewing your account balances and making payments or paying bills.

 

Challenger

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Part of the Challenger Group

  • Joining the Challenger Group, Australia’s leader in retirement income solutions enables us to focus our efforts even more closely to your current and future needs.

  • Challenger Limited (Challenger) is an ASX listed company who’s provided financial services to Australians since 1985.
Learn more

We’re here to help

If you can’t find answers to your questions on this page, please call us on 1300 221 479 between 8:30 am and 4:30 pm EST/EDT Monday to Friday. 

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FAQs

Your Internet Banking, mobile app, cards and accounts will keep working as they do today. And if you have a deposit or cheque book, just keep using them.

You will need to add our new banking app to your phone. Doing so is simple: just download from Apple’s App Store or Google Play if you’re an Android user. Search for “Challenger Banking” and look out for our logo. Your User ID and password will not change. 

Our old mobile app will be decommissioned and removed from app stores soon.

Changing how we look won’t affect the banking services you use. Your Internet Banking, mobile app, cards and accounts will keep working as they do today. And if you have a deposit or cheque book, just keep using them.

You will need to add our new banking app to your phone. Doing so is simple: just download from Apple’s App Store or Google Play if you’re an Android user. Search for “Challenger Banking” and look out for our logo. Your User ID and password will not change. 

Our old mobile app will be decommissioned and removed from app stores soon.

Yes. You can keep using your existing Visa Debit card until it expires.

You’ll then be issued a new card featuring the Challenger branding to use like you normally would.

If you’d like a replacement card featuring the new branding, you can re-order one via Internet Banking or our mobile app. Or you can call us on 1300 221 479 between 8:30 am and 4:30 pm EST/EDT Monday to Friday.

We have a new website challenger.com.au/bank  

If you’ve saved our old website, we’ll automatically redirect you to our new website. 

Tip: it’s a good idea to update your shortcuts and bookmarks to our new web address.

Accessing your accounts via Internet Banking won’t change. 

Our website www.challenger.com.au/bank will have a new look, but the login will work in the same way. Your User ID and password haven’t changed. 

Tip: you may find it helpful to update any shortcuts or bookmarks to our new web address.
 

Our old mobile app will be decommissioned and removed from app stores soon. Adding our new banking app to your phone is simple: just download from Apple’s App Store or Google Play if you’re an Android user.

Search for “Challenger Banking” and look out for our logo. Your User ID and password will not change.   

Adding our banking app to your phone is simple: just download from Apple’s App Store or Google Play if you’re an Android user.

Search for “Challenger Banking” and look out for our logo. Your User ID and password will not change.  

Yes. Just keep using your current deposit and cheque books until you need new ones. Then we’ll send you replacements issued by Challenger Bank Limited.

Absolutely. All our depositors are protected by the Australian Government’s Financial Claims Scheme. The scheme guarantees deposits held with us up to $250k per customer. For further detail, please refer to fcs.gov.au

We take your privacy seriously. Your personal information will only be disclosed to other entities within the Challenger group to provide you with the best possible service, unless required otherwise by law. You’ll find our full Privacy Policy here.

We’re an online bank, so we don’t have a physical branch or office. However, our customer service representatives are based in Sydney and Melbourne. You can call us on 1300 221 479 between 8:30 am and 4:30 pm EST/EDT Monday to Friday.

Please call 1300 221 479 between 8:30 am and 4:30 pm EST/EDT Monday to Friday.

The short answer is: “Only if they’re relevant to you”.  

This means you may hear from us with news about Challenger or other resources that could be of use to you. If you do not wish to receive marketing emails from us, you’ll be able to unsubscribe by using the unsubscribe link at the bottom of the email.  

We’ll also send you regular service-related updates on your active accounts held with us. For example, we’ll let you know if we update the General Terms. We’re required to send these types of communications to you by law, and so you’ll not be able to unsubscribe from these emails. 

If you’d like to hear from us more often, please subscribe to our newsletter Retirement Matters which is all about retirement, investing and ageing well. 

challenger.com.au/personal/retirement/retirement-matters 

The team serving Bank customers is separate to our Life or Funds Management business. We take your privacy seriously. You’ll find our full privacy policy on our website.  

Our banking area is separate to our other Challenger products. If you would like more information on Challenger products, please visit challenger.com.au or call 13 35 66.

Challenger is a company many Australians have trusted to secure their financial income in retirement. 

Joining the Challenger Group, Australia’s leader in retirement income solutions lets us match our efforts even more closely to your needs - today and into your future. 

Challenger Limited ABN 85 106 842 371 (Challenger) is an ASX listed company. Challenger has provided financial services to Australians since 1985.

Our vision is to provide customers with financial security for a better retirement. To learn more about Challenger, please visit challenger.com.au

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We're here to help

If you have any questions, big or small, you can call us on 1300 221 479 between 8.30 am and 4.30 pm EST/EDT Monday to Friday.

 

*All depositors are protected by the Government guarantee. For further details, please refer www.fcs.gov.au.

This information is intended to be general only and has been prepared without taking into account your objectives, financial situation or needs. Because of that, you should consider its appropriateness, having regard to your objectives, financial situation and needs before acting on any such information. You should obtain and consider the relevant Target Market Determination (TMD), General Terms, Product Disclosure Statement (PDS), Fees and Charges Schedule and Interest Rate Schedule before making a decision about whether to acquire or continue to hold the relevant product.

Issued by Challenger Bank Limited (ABN 54 087 651 750, AFSL/Australian Credit Licence 245606) which is an authorised deposit-taking institution (ADI) regulated by the Australian Prudential Regulation Authority. Challenger Bank Limited is a part of the group of companies constituted by Challenger Limited and its subsidiaries (Challenger Group). No other entity in the Challenger group apart from Challenger Bank Limited is an ADI, and that entity's obligations does not represent deposits or other liabilities of Challenger Bank Limited. Challenger Bank Limited does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.