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Talking to a friendly member of our team is only a phone call away. We’re here to help.

Contact us


PO Box 297, Flinders Lane, 
Melbourne VIC 8009

Business hours

8:30 am - 4:30 pm EST / EDT Monday to Friday (except Victorian public holidays)

Reporting a lost or stolen card

You can report your card as lost or stolen via Internet Banking or our app.

Or call us on 1300 221 479 (or 1800 621 199 after hours).

We pride ourselves on our professionalism and friendliness, offering quality service to our customers.


*All depositors are protected by the Government guarantee. For further details, please refer

This information is intended to be general only and has been prepared without taking into account your objectives, financial situation or needs. Because of that, you should consider its appropriateness, having regard to your objectives, financial situation and needs before acting on any such information. You should obtain and consider the relevant Target Market Determination (TMD), General Terms, Product Disclosure Statement (PDS), Fees and Charges Schedule and Interest Rate Schedule before making a decision about whether to acquire or continue to hold the relevant product.

Issued by Challenger Bank Limited (ABN 54 087 651 750, AFSL/Australian Credit Licence 245606) which is an authorised deposit-taking institution (ADI) regulated by the Australian Prudential Regulation Authority. Challenger Bank Limited is a part of the group of companies constituted by Challenger Limited and its subsidiaries (Challenger Group). No other entity in the Challenger group apart from Challenger Bank Limited is an ADI, and that entity's obligations does not represent deposits or other liabilities of Challenger Bank Limited. Challenger Bank Limited does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.